Experienced support professional with a demonstrated history of working in the SASS industry. Skilled in cultivating rich customer relationships, advanced problem solving, team building, public speaking, and servant leadership. Holding the perfect balance between being technically minded, caring and empathetic.
Support Team Lead
Working to improve upon current processes, systems, and tools to ensure the best customer experience, as well as make the team functions more streamlined. Currently leading a team of 6 agents holding regular one-on-ones with the team, focusing on employee development. Monitoring live support channels, triaging incoming support and handling advanced escalations and support recovery.
Customer Support Hero
Provided front line support, internal documentation and initiated efforts which have improved metrics, competency and team moral.
Customer Support Rep
Constructed over 40 email templates and various improvement aiding to boost customer satisfaction, productivity and the department as a whole.
The Old City
Co-Founder & Executive Director
Developed a prayer ministry, working along side churches and creating a community prayer center resulting in an increase in the level of prayer in the city.
Jessica Grenier Photography
Serving to help the photographer excel by staying one step ahead of her & the client's needs giving increased production and impeccable imagery that exceeds the clients expectations
Joshua Crigger Photography
Owner & Lead Photographer
Successfully ran and maintained every aspect of a commercial and consumer photography business working with clientele ranging from CEO and physicians
to infants and families.
The Art Institute of Colorado
Associate of Applied Science in Commercial Photography. Relevant Studies: Advertising, Marketing & Communications, Web Design
John Hopkins University - Via Coursera
University of Michigan - Via Coursera
Python - Web databases, web data and data structures