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Hello,
my name is Joshua33yo and I ️ Support!

About Me

• Leadership
• Customer Advocation
• Collaboration
• Communication
• Empathy
• Flexible
• De-escalation
• Technical Troubleshooting
Experienced technical support professional with a demonstrated history of working in the SASS industry. Skilled in cultivating rich customer relationships, advanced problem solving, team building, public speaking, and servant leadership. Holding the perfect balance between being technically minded, caring and empathetic.

Experiences

Articulate
06/2018-Current
Senior Technical Support Engineer


SurveyGizmo
06/2017-06/2018
Support Team Lead
Working to improve upon current processes, systems, and tools to ensure the best customer experience, as well as make the team functions more streamlined.

Currently leading a team of 6 agents holding regular one-on-ones with each, focusing on employee development. Monitoring live support channels, triaging incoming support and handling advanced escalations and support recovery.
SurveyGizmo
2016-04/2016
Technical Support Hero
Provided frontline support assisting customers with their most challenging technical problems. Advocated on their behalf, replicating issues, providing creative workarounds and creating high-quality bug reports.
Crocs
2015-2016
Customer Support Rep
Constructed over 40 email templates and various improvement aiding to boost customer satisfaction, productivity and the department as a whole.
The Old City
2014-2016
Co-Founder & Executive Director
Developed a prayer ministry, working along side churches and creating a community prayer center resulting in an increase in the level of prayer in the city.
Jessica Grenier Photography
2010-2015
Photographers Assistant
Serving to help the photographer excel by staying one step ahead of her & the client's needs giving increased production and impeccable imagery that exceeds the clients expectations
Joshua Crigger Photography
2005-2014
Owner & Lead Photographer
Successfully ran and maintained every aspect of a commercial and consumer photography business working with clientele ranging from CEO and physicians to infants and families.

Education

  • 2007

    The Art Institute of Colorado

    Associate of Applied Science in Commercial Photography. Relevant Studies: Advertising, Marketing & Communications, Web Design

  • 2016

    John Hopkins University - Via Coursera

    HTML, CSS, and Javascript for Web Developers

  • 2018

    University of Michigan - Via Coursera

    Python - Web databases, web data and data structures

Hard Skills

HTML
CSS
PHP
Python
API
Beginner
Proficient
Expert
Master

Languages

English
Portugese

Hobbies

Torah
Programming
Skateboarding
Micro Electronics
DIY
Parkor
Woodworking
Funtivities
Front-end Design